Digital Delivery Policy

Last updated: May 31, 2026

Routine Relief Co products are delivered digitally. No physical item is shipped.

What customers receive

After payment is confirmed, the customer receives the purchased digital package selected at checkout. Depending on the package, delivery may include a ZIP file with PDF files, TXT files, PNG assets, setup guides, usage instructions, and any access details needed to use the purchased package.

When delivery happens

Delivery is automatic after Polar or Stripe confirms successful payment. The package download appears on the confirmation page. A copy is also sent to the checkout email address when email delivery is available.

File format

The primary delivery format is ZIP. Package contents may include PDF, TXT, PNG, and other digital files listed in the product description.

If delivery fails

If the confirmation page does not show the package, the ZIP does not download, or the email does not arrive, contact help@routinereliefco.com. Please include the checkout email and order number if available. We will resend the package or fix the delivery issue.

Email delivery

Package emails are sent to the email address entered at checkout. If the email is not in the inbox, check the spam or promotions folder.